Last updated: 31 July 2026

This policy applies to board setup sessions, reserve reviews, and household workshops offered by Integrate Clouds Digital. It does not cover products or delivery models we do not offer (for example software subscriptions or shipped goods).

1. Eligibility

Fees paid for sessions may be refunded according to the timelines below when you cancel in writing (email to contact@integrateclouds.digital). Session fees displayed on the site are informational until we confirm a booking.

2. Cancellation timeframe

  • More than 7 days before the confirmed session: full refund of fees paid for that session, including deposit.
  • 3 to 7 days before: 50% refund of fees paid.
  • Fewer than 3 days before, or no-show: no refund of fees or deposits for that session.

3. Deposits

Household workshops require a 30% deposit to hold the date. Deposits follow the same cancellation schedule. Board setup and reserve review sessions may be held without deposit when scheduled less than two weeks ahead; if a deposit was taken, it is treated as part of the session fee.

4. Rescheduling

You may reschedule once without fee if you give at least 3 days’ notice and a new date within 60 days is available. Further reschedules may be treated as cancellations under section 2.

5. Work already started

If a session has begun and you choose to end early, the fee for that sitting is non-refundable. Materials already used for your board (board stock, labels prepared in-session) are non-refundable; you keep the unfinished board.

6. Purchased materials

Extra board stock ordered for a duplicate board is non-refundable once cut or labelled for you. Unused extra stock cancelled before preparation may be refunded in full.

7. Our cancellations

If we cancel a session, you may choose a full refund or a free reschedule to a new date. We are not responsible for your travel costs to the studio.

8. Refund method and timing

Approved refunds are returned by the original payment method within 14 working days of approval. Contact contact@integrateclouds.digital or +852 2741 9388 to request a refund review. Include your name, session date, and reason.

9. Exceptions

Documented medical emergencies preventing attendance may receive a goodwill reschedule or partial refund at our discretion, even inside the 3-day window.